1. Appointments
- We recommend booking appointments in advance to secure your preferred time. Walk-ins are welcome but subject to availability.
- Please arrive 10 minutes early to enjoy your full treatment time.
2. Cancellations
- Cancellations or rescheduling must be made at least 24 hours before your appointment. Late cancellations may incur a fee.
3. Health Conditions
- Please inform us of any health conditions, allergies, or injuries prior to your treatment, as some services may not be suitable for certain conditions.
4. Refunds & Returns
- Service fees are non-refundable. However, we ensure the highest standards in every treatment. Beauty products are eligible for return only if unopened and within 7 days of purchase, with proof of purchase.
5. Special Offers & Discounts
- Offers and discounts, including the New Visitor 15% discount, cannot be combined with other promotions. Terms for each promotion are subject to change at our discretion.
6. Valuables
- We recommend leaving valuables at home. Al Adaa Spa is not responsible for any lost or damaged items during your visit.
7. Gift Cards
- Gift cards are non-refundable, must be presented at the time of service, and cannot be exchanged for cash.
By visiting Al Adaa Spa, you agree to our terms and conditions, designed to provide a smooth and relaxing experience for all guests.